Table 1 - Identifying the symptoms and links to helpful troubleshooting resources
Follow the on-screen instructions to install or update the SupportAssist application if prompted.īased on the symptoms mentioned in the table below, click the corresponding link to the Dell knowledge base article for specific troubleshooting steps. Run the optical drive hardware diagnostic test. If only one CD, DVD, or Blu-ray disc is causing a problem, it is an issue with the disc and not the drive. 
Before following the troubleshooting steps using the links below, ensure that multiple discs do not work in the optical drive.We also highly recommend no one follows step 4 as putting any kind of liquid in a computer can have damaging, irreversible effects.
"Any readers that want to try the above on their own optical drives should do so at their own risk. My friend found that following this procedure (minus step 4) completely fixed the SuperDrive in the MacBook Pro that had not worked in almost four years.
Pull the credit card out and insert again - repeat four to five times - add some more cleaning fluid if it evaporates. Insert the cloth-wrapped credit card on the left-most side of the slot drive by about 1.5 inches. Dab some lens cleaning fluid on the bottom side of the cloth-wrapped card. Wrap the cloth around the credit card lengthwise and hold it taught between your thumb and forefinger at one end. Cut a strip of fine, lint-free cotton cloth as wide as the credit card and twice its length. I've also marked the step he did not follow: You can disable notifications at any time in your settings menu. To my utter shock, my friend called me up the next day saying the SuperDrive was as good as new. I came across this thread on Apple's support communities and had my friend follow it to the letter - minus one step. But for some reason that night I decided to do a Google search on the best ways to clean your optical drive. He asked me if I tried everything to clean the drive. I warned him the SuperDrive didn't work and if he wanted a working one, he'd need to pay to replace it. 
Last month I gave the MacBook to a friend. Nothing worked, so I just assumed the drive was dead. I didn't really care that my SuperDrive seemed to be bust as I had no use for it, but over the next year, I would occasionally attempt to get it working by running various CD cleaner products on it and blowing inside the drive. Matter of fact, it ejected every subsequent DVD and CD we put in. We inserted the disc, only to have the SuperDrive spit it right back out.
But in 2011, a friend's kid wanted to watch a DVD on my laptop during a trip. I can't remember the last time there was anything I needed to read or load from a CD. I rarely used the SuperDrive in my 2009 MacBook Pro.
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